DiWarranty Management

Leverage Efficiency to Boost Profitability

TrueCommerce DiCentral provides you with an automated e-warranty solution to eliminate warranty waste, reduce operation costs, and streamline the process for a lower lead time. With built-in features for advanced functionality and best practice implementation, our solution enables businesses to track and control warranty management at ease, allowing quick decision-making and complete visibility

DOWNLOAD E-WARRANTY FACESHEET

API DRIVEN WARRANTY ACTIVATION MANAGEMENT

By developing private APIs, businesses can offer their employees and partners new tools that help them streamline operations and serve customers better. Depending on their assigned roles, each user will have different rights. Users can activate product warranties using an application or website based on the customer info and product model-serial number. After activating successfully, the system will automatically send an SMS and email the activation code back to the customer to access the product information.

IMPORT/EXPORT MASTER DATA

Users can import and export essential data, such as SBU information, Poscode, product master, CO/QC, and user account. This automated process improves data accuracy while saving time and labor.

CHECK FOR SERVICE AND PRODUCT INFORMATION

Users can input the activation code, phone number, email address, model, and serial number to check the warranty information of an activated product. Additionally, they can view the product repair history online.

WEB REPORTS

Web reports give users access to active and un-active product reports, along with inventory reports. To maintain information security, users can only view the report data of their assigned customers

SEAMLESS EDI INTEGRATION

Users can seamlessly integrate EDI processes directly into the DiWarranty solution, ensuring quicker implementation, improved collaboration, and enhanced visibility. By optimizing processes within your supply chain, you'll achieve more predictable costs and a greater return on investment.

TRUECOMMERCE DICENTRAL E-WARRANTY BENEFITS

Reduce claims processing time and lead time from Warranty recovery

Eliminate fraudulent and duplicate claims

Early warning technical detetion for better warranty management

Web reports allow complete visibility and check warranty status of product quickly

Minimize warranty operation cost.

Error reducation through automated data import/export process

Increase in accuracy of inventory and warranty status to enhance competitive positioning

Real-time Customizable Dashboard with Mobile Alerts

Filter Information by Speciﬁc Roles & Preferences

Track your incoming and outgoing documents with just a click
Get real-time notiﬁcation alerts sent instantly to your tablet or smartphone
Filter real-time information based on speciﬁc roles and preferences
Filter by the trading partners you want to track and the data you want to see

Our Clients. Their Stories.

DiCentral has enabled us to work with companies that we may not have been able to work with in the past. We can also support dropship by leveraging DiCentral’s dropship EDI capabilities.

- LeeAnn Taylor
Customer Relations Manager Vibram USA, Inc.

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