Not to mention, this form of listening to your customers allows you to create ever-improving experiences that stand the test of time. Today it could be a global pandemic, and tomorrow it could be something different. The primary point is that if you’re constantly collecting and analyzing customer insights, you’ll never have to take a shot in the dark.
Microsoft 365 Customer Insights is a tool that can potentially help provide the relevant customer insights and actions from various sources of data that you may own. This briefing service from DiCentral will give you an overview of this tool’s capabilities and help you assess your readiness in gold-mining your existing customers’ data.
Understanding what your customers need and want is intrinsic to your business’ success. Customer Insights allow your business teams to understand how your customers think and feel about your products and services
Up and running within weeks!
Full integration with other Microsoft products
Minimize your investment in both time and cost building in-house customer insight toolsets
Increased efficiency in your response to customer's needs utilizing built-in AI-powered insights
Eliminates the need for manual tracking and data unifying with digital automation that will enhance customer service due to shorter delays in receiving insights on your customer data