Precise Actions While Listening to Your Customers’ Need

Build deeper customer empathy beyond understanding what they need, but exactly why they need it.


Customer Insights In-Your-Hand

Not to mention, this form of listening to your customers allows you to create ever-improving experiences that stand the test of time. Today it could be a global pandemic, and tomorrow it could be something different. The primary point is that if you’re constantly collecting and analyzing customer insights, you’ll never have to take a shot in the dark.

Microsoft 365 Customer Insights is a tool that can potentially help provide the relevant customer insights and actions from various sources of data that you may own. This briefing service from DiCentral will give you an overview of this tool’s capabilities and help you assess your readiness in gold-mining your existing customers’ data.

What You Get?

  • Dynamics 365 Customer Insights Introduction and Workshop
  • Your customer data assessment

Dynamics 365 Customer Insights’ Features

Increase Financial Visibility

  • Bring together all your customer data using prebuilt connectors.
  • Streamline data standardization to create comprehensive profiles.
  • Enrich profiles with interests and preferences.
  • Augment profiles with customer feedback.

Drive meaningful actions using AI-powered insights

  • Activate real-time insights with turnkey integrations.
  • Embed customer profile cards in your business applications.
  • Automate customer-centric experiences.
  • Build customer applications with embedded insights.
  • Enable real-time decision making.

Predict customer needs using built-in AI

  • Recommend relevant products and services.
  • Discover new audience segments.
  • Track business performance.
  • Extend and customize for advanced insights.

Build customer trust on a platform with
unmatched security

  • Maintain control over your customer data.
  • Help secure sensitive data.
  • Exceed industry standards.
  • Support GDPR and CCPA compliance.

Understanding what your customers need and want is intrinsic to your business’ success. Customer Insights allow your business teams to understand how your customers think and feel about your products and services


Up and running within weeks!

Full integration with other Microsoft products

Minimize your investment in both time and cost building in-house customer insight toolsets

Increased efficiency in your response to customer's needs utilizing built-in AI-powered insights

Eliminates the need for manual tracking and data unifying with digital automation that will enhance customer service due to shorter delays in receiving insights on your customer data


If you would like to learn more about Dynamics 365 Customer Insights or would like to book a free demo, please contact: