Trading Partner Engagement Specialist

Job Category: Trading Partner Engagement Specialist
Posted: May 18, 2022
Location: Da Nang or HCMC
Top 3 Reasons To Join Us
  • Oversea Training in US, Canada
  • Talented Retention Bonus
  • Extra Healthcare Insurance
Why You'll Love Working Here
  • Oversea Training in US, Canada
  • Full Social Insurance
  • Extra Healthcare Insurance
  • 13h Month Salary & Talented Retention Bonus
  • Annual leave: 14 days, …
  • Training: PMBok, BABok, ISTQB, English, Microsoft Certificate…
  • Teambuilding, Company trip…
  • Clubs: Football, Ping Pong, …

Job Description

We are looking for Trading Partner Engagement Specialist to join our team!

What you will do:

  • Responsibility in design and implementation software application.
  • Working with team to develop company’s products.
  • Mentor and train more junior developers.
  • Other tasks will be assigned by the manager.

Primary Role of Position:

To communicate with our customers’ trading partners, collecting the information necessary to enable the trading partners to be onboarded in a timely manner and to set up web-based Trading Partners

Responsibilities

  • Set up clients with new Trading Partners via a portal.
  • Perform testing for trading partners that have a compliance portal.
  • Gather information from new trading partners.
  • Build/Maintain Trading Partner records
  • Coordinate with multiple internal teams to ensure the target go-live date for the customer is met
  • Participate in problem solving activities and escalate issues to relevant teams
  • Report to team management as well as involved project coordinators

Requirements

  • Proficient in English; Must be personable and confident in communication via telephone, and well-written professionally via email.
  • Strongly knowledgeable in analyzing and solving problems
  • Strong customer service etiquette and customer courtesy
  • Familiar with Microsoft Office
  • Able to work solo or as part of a team
  • Must be able to manage time efficiently, prioritize tasks, and work well in a team setting, to reach team and department goals
  • Can work under high pressure

Education/Training Preferred:

Having a Bachelor degree in IT, Business, English, Language Arts or Economics. Degrees in other disciplines will be considered

Experience in customer-oriented position

Addition skills that are desirable:

  • Detail-oriented skills whilst carrying out the task in hand thoroughly
  • Research skills
  • Analyzing and problem-solving skills
  • Teamwork and Collaboration skills
  • The ability to explain complicated-seeming concepts in plain language
  • Have business process and/or supply chain knowledge