Services PSA Systems Coordinator

Job Category: Services PSA Systems Coordinator
Posted: April 5, 2022
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Job Description

We are looking for Mapping QA Specialist I to join our team!

What you will do:

  • Responsibility in design and implementation software application.
  • Working with team to develop company’s products.
  • Mentor and train more junior developers.
  • Other tasks will be assigned by the manager.

Primary Role of Position:

Under the guidance and supervision of the global lead for PSA system(s) the Coordinator will perform daily system checks to assure that integration(s) to other system(s) is working as expected. After proper training, the Coordinator may take action to remove or realign data from that integration execution. These requests may also come from authorized system users. The Coordinator may be called upon to create/disseminate ad hoc or period reports or extracts. The Coordinator may perform administrative duties in regards to maintaining user accounts and other master data within the system.

Responsibilities

We are looking for an experienced individual that will assist in the administration of Services’ Professional Services Automation (PSA) system(s). The PSA solution may encompass multiple applications. Your responsibilities will be to own user administration, assist in data integrity, and system integration.

Key Responsibilities/Outcomes:

  • User administration for all PSA systems
  • Integration monitoring and reporting
  • Providing assistance in PSA systems as requested

Day to Day Work:

  • Manage requests adds/changes/removes to users in AirTable, Mavenlink and Calendly
  • Monitor integration exceptions and provide daily report to manager
  • Complete cleanup of data as requested

Requirements

Desired Skills and Experience

  • Former experience acting as a coordinator for ERP, PSA, or other business function software

Skills

  • English oral and written communication skills
  • Strong analytical and problem-solving skills
  • Ability to work with MS Excel
  • Knowledge JavaScript (optional)
  • Knowledge SQL (optional)
  • *Service Now:

    TrueCommerce is in the beginnings of implementing a process control system called ServiceNow. It in envisioned that the PSA Coordinator would also perform duties for this system. With proper aptitude, the Coordinator may be called upon to create or modify workflow definitions within the system. Knowledge of SQL and/or JavaScript would be necessary for this function.

    Education/Training Preferred:

    Knowledge JavaScript/SQL