Customer Success Operation Manager

Job Category: Customer Success Operation Manager
Posted: April 27, 2022
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  • Oversea Training in US, Canada
  • Full Social Insurance
  • Extra Healthcare Insurance
  • 13h Month Salary & Talented Retention Bonus
  • Annual leave: 14 days, …
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Job Description

We are looking for Customer Success Operation Manager to join our team!

What you will do:

  • Responsibility in design and implementation software application.
  • Working with team to develop company’s products.
  • Mentor and train more junior developers.
  • Other tasks will be assigned by the manager.

Primary Role of Position:

This role will be responsible for expanding and optimizing the data and data pipeline architecture, as well as optimizing data flow and collection for cross functional teams. The ideal candidate is an experienced data pipeline builder and data analyst who enjoys optimizing data systems and building them from the ground up. The Data Engineer will support our software developers, solutions architects, functional Customer Success (CS) teams and senior CS leadership on data initiatives. This role is responsible in ensuring optimal data delivery architecture is consistent throughout ongoing projects, data is properly transformed, high data accuracy, and capable of providing a thorough analysis of identified trends or concerns in datasets. Individuals must be self-directed and comfortable supporting the data needs of multiple teams, systems and products. The right candidate will be excited by the prospect of optimizing or even re-designing data architecture to support our next generation of data initiatives and business strategy.

Responsibilities

KRA 1: Create and maintain data pipelines and architecture (40%)

  • Develop and maintain ETL pipelines within infrastructure
  • Build and maintain Data Factory (DF) transformation logic for Online Analytical Processing (OLAP)
  • Partner with developers and solution architects on appropriate data point extraction and delivery for analysis and transformation
  • Ensure data integrity and security protocols are adhered to

KRA 2: Create and maintain dashboards and reports (20%)

  • Consult stakeholders on dashboard needs
  • Design comprehensive, clean, and efficient dashboards for business needs
  • Develop training material and overview guides for dashboard usage
  • Adhere to process of data analysis record keeping.

KRA 3: Scoping and design of data initiatives with functional teams (20%)

  • Work prioritized data initiatives with functional team stakeholders
  • Assist in challenge and assessment of need and capability

KRA 4: Providing analysis, feedback, and suggestions on analytics (20%)

  • Analyze data for integrity, sustainability, and trends
  • Provide challenges and confirmation of what the data says against functional team statements
  • Highlight suggestions of insight or clarity needs for business stakeholders to pursue
  • Provide suggestions on data considerations to optimize accuracy and value of analytics provided by CS-OPS

Requirements

Experience years:

  • 1-2 years Power BI and DAX Scripting or comparable analytics BI tooling
  • 2-3 years Python or comparable data analytics language
  • 1-2 years Data Integration and Data Pipeline management
  • 3-5 years Networking and Software Architecture Comprehension
  • 3-5 years Spreadsheet design and analysis
  • 1-2 years Visual analysis story-telling / reporting

Skills

  • Strong Technical Troubleshooting Skills
  • High Sense of Urgency while maintaining high standard output
  • Innovative and Independent Aptitude
  • Highly organized and process-oriented mindset
  • Articulate written-English skills (reading and writing)
  • Proficient in coding analytical languages (Python, DAX, R, JS, etc..)
  • Analytical mindset capable of identifying trends and gaps
  • Advanced Excel knowledge preferred, intermediate required
  • Azure DataLake and Data Factory Experience preferred
  • PowerBI DAX Scripting preferred
  • Object oriented programming experience preferred

Other Requirements:

Willingness to work extra hours when needed to ensure business operations remain to standard. Highly preferred to have a strong background in analytics, technical aptitude/learning abilities, and data architecture.

Must be physically located near Quang Trung Software City (QTSC) or Ho-Chi-Minh City to operate within TrueCommerce Vietnam offices as required.

Education/Training Preferred:

Bachelor/ Microsoft Certificate Data Analyst or Data Engineer