Viet Nam - EnglishAbout DiCentral
DiCentral is the most innovative EDI company on the planet, enabling customers to expand their supply chain without limits.
Innovate as You Integrate
GLOBAL LEADER IN EDI SOLUTIONS
Being a global leader in EDI and supply chain solutions means using proprietary technology instead of outsourcing key functions. Providing live technical support over the phone that never leaves clients waiting in a queue. From small businesses to multi-national enterprises, DiCentral delivers the tools and expertise that enable a competitive edge that scales.
GLOBAL PRESENCE
Founded in 2000, DiCentral is a leading global provider of EDI and supply chain solutions headquartered in Houston, Texas, with 11 offices worldwide supporting customers across multiple sectors in over 33 countries.
PROPRIETARY ERP ADAPTERS
Pre-built, proprietary ERP adapters are designed to work with DiCentral’s EDI cloud platform and integrate with more than 100 ERP, WMS and accounting systems to deliver greater return on investment and reduce redundant, error-prone data entry.
A Letter From Our CEO
Navigating Covid 19
The world is collectively facing unprecedented times. The global coronavirus (COVID-19) pandemic is affecting countless people, businesses, supply chains, and our general way of life.
Management
THUY MAI
Chairman, CEO
With over 25 years of industry experience, Mai is responsible for DiCentral’s overall management, direction, and strategy. Prior to DiCentral, he was co-founder of MainGate Corporation. He has worked for United Space Alliance, Unisys, and AT&T Bell Laboratories. Mai earned a B.S. in mathematics and computer science, and an M.S. in electrical engineering and computer science from the University of Illinois in Chicago.
HUNG PHAM
Chief OperatingOfficer
With over 25 years of industry experience, Pham is responsible for the company’s engineering and technical resources. Prior to DiCentral, he worked for the United Space Alliance and General Dynamics. Pham earned a B.S. in electrical engineering from the University of Houston.
STEVE SCALA
EVP,Corporate
Development
With over 30 years of experience, Scala is responsible for identifying strategic priorities, building partnerships, executing mergers, acquisitions and divestitures, as well as integrating new business and partnerships into DiCentral’s organizational structure. Before DiCentral, he worked at IBM, General Electric, and GXS where he held roles in M&A, strategy, engineering, sales, marketing, and general management. Scala received a B.S. in management information systems from Southern New Hampshire University and a M.S. in management science from the University of South Florida.
CHUCK ADAMS
Executive Vice Presidentof Delivery and
Professional Service
Chuck Adams is the executive vice president of delivery and professional services at DiCentral. In this role, he is responsible for on-time and efficient delivery of customer solutions onto the DiCentral services. Chuck gained his more than 30 years of professional experience at General Electric, GXS, and OpenText, concentrating in the last 20 years on EDI solutions. Chuck also has extensive international leadership experience, having led organizations in Europe and the Philippines. He has held previous roles in engineering, network implementation, EDI software delivery, Six Sigma, cloud-based EDI implementation, PSO, and PMO. Chuck received a B.S. in mathematical sciences and physics from The University of Richmond.
DAVID
SWANLAW
Director ofSWANLAW
Customer Success
Dave Swanlaw is responsible for ensuring success when customers leverage the DiCentral platform. Swanlaw brings to DiCentral an impressive set of management credentials with more than 30 years of experience in support of B2B supply chain solutions, as well as extensive experience in corporate strategy, organization, and operations. Prior to accepting the DiCentral position, he served as Senior Vice President Global Operations for GXS and Vice President Operations and Customer Management for Inovis.
HUAN LE
Chief AdministrativeOfficer and
General Counsel
Le oversees DiCentral’s entire legal and human resources departments. Before joining the company, he served as director of risk and corporate counsel at Healix Infusion Therapy and was an associate in the corporate section of Zeleskey Cornelius Hallmark Roper & Hicks. Le received his J.D. from the University of Texas School of Law and his B.A. in international relations and biology from the University of Southern California.
JACQUES
VIGNEAULT
Executive Vice-President
Managing Director
DiCentral Europe
VIGNEAULT
Jacques Vigneault leads DiCentral Europe. Prior to joining the company, Jacques served as vice president of sales and marketing at ALLIGACOM. He earned a B.S. in business from Cornell University.
PETER EDLUND
Chief SolutionsEvangelist
Peter is a founding executive at DiCentral with over 25 years of experience helping Retail, CPG, Healthcare and Automotive organizations leverage B2B integration throughout their supply chain by using data standards and technology to automate complex order and fulfillment processes.
Peter is actively involved in industry, trade, and standards groups such as NRF, GS1 and RVCF. In addition, he is currently an advisory board member to the Center for Supply Chain Research at Lehigh University where he actively participates in industry research.
He is frequently published, a sought-after speaker, and host of “The Connected Show”, a video blog that connects viewers to the people and news that influence today’s integrated supply chains.
Peter is a veteran of the U.S. Navy and attended Central Texas College and Embry Riddle Aeronautical University where he studied aviation and business management.
YEHUDA CAGEN
VP,
Global Marketing
With over 15 years of marketing cloud-based managed service offerings, Cagen is responsible for the company’s marketing and branding resources. Prior to DiCentral, he worked for the Xvand Technology Corporation. In this time, Mr. Cagen has educated business leaders about the risks and benefits of cloud-based computing.
Board of Directors
THUY MAI
Chairman, CEO
THUY MAI
As Chairman and CEO of DiCentral, Mai is responsible for DiCentral’s overall management, direction, and strategy. Prior to DiCentral, he was co-founder of Maingate Corporation. He has worked for United Space Alliance, Unisys, and AT&T Bell Laboratories. Mai earned a B.S. in mathematics and computer science, and an M.S. in electrical engineering and computer science from the University of Illinois in Chicago.
BEN MAYBERRY
Board Member
BEN MAYBERRY
Mayberry is currently a principal in Winston Sage Partners, a business management and consulting company. He has also been a principal in several successful technology startups, including the growth and sale of two integration companies: BSG Corp and Align Solutions. Mayberry currently serves on the board of Wellpoint Systems, a publicly traded Canadian energy software company, and has served on the board of Sweet Leaf Tea for the past two years. He received his B.A. from Rice University in Mathematical Sciences and his Masters of Accountancy from the Jones Graduate School of Rice University.
NISHITA
CUMMINGS
Board Member
CUMMINGS
NISHITA CUMMINGS
Nishita Cummings is a partner for Kayne Anderson Capital Advisors’ growth equity activities. She is responsible for identifying and analyzing investment opportunities, monitoring of portfolio companies, and deal execution.
Prior to joining Kayne Anderson in 2007, Ms. Cummings worked at Boston Avenue Capital, a value oriented activist hedge fund focused on micro-cap and small-cap public companies, where she focused on investments in retail/apparel, medical technology, and software companies. Additionally, Ms. Cummings has held positions at LEK Consulting and the Wharton Small Business Development Center.
Ms. Cummings attended the University of Pennsylvania where she pursued a B.S. in Economics with a concentration in Finance from the Wharton School and a B.S. in Biomedical Sciences from the School of Engineering.
DAVID
MCGUFFIE
Board Member
MCGUFFIE
DAVID MCGUFFIE
David is an automotive supply chain industry veteran with over 30 years of expertise. David was previously the President and CEO of Covisint an industry leader founded by the Detroit Three automakers to provide secure B2B Integration transport. David led the company during a period of high growth and completed an IPO of the company in 2013.
David’s career includes senior leadership positions in IT at Ford Motor Company, President and CEO of Covisint from 2008 – 2014, a co-founder and CEO of high tech startup FreightVerify, a cloud-based freight logistics technology company and Tier 7 Ventures, a growth stage consulting service focused on operational performance and strategic market positioning.
Mr. McGuffie received his degree in Business Administration from Central Michigan University.
Locations
GLOBAL HEADQUARTERS
Houston, TX 77058
Phone: +1 281-480-1121
Fax: +1 281-480-1181
sales@dicentral.com
WISCONSIN, USA
Glendale, WI 53217
Phone: +1 262-387-1140
Fax: +1 262-387-1150
technical_services@dicentral.com
MONTREAL, CANADA
Montreal, Quebec H1V3T2 Canada
Phone: +1 514-899-0003
Toll Free: +1 877-700-7223
Fax: +1 514-899-0111
ventes@dicentral.com
TORONTO, CANADA
Toronto, ON M9W 5Z8 Canada
Phone: +1 416-798-1022
lebiz.support@dicentral.ca
HONG KONG, CHINA
30 Canton Road
Kowloon, Hong Kong
Telephone: +85-2-2961-4426
Fax: +85-2-3007-5249
hongkong@dicentral.com
MUNICH, GERMANY
85737 Ismaning
Tel: +49-89-453040-0
Fax: +49-89-453040-22
info-germany@dicentral.com
SHENZEN, CHINA
Block B, Lushan Building, Shenzhen, China
Phone: +86-755-8232-2386
Fax: +85-2-3007-5249
Website: www.dicentral.cn
china@dicentral.com
HO CHI MINH CITY, VIETNAM
Ho Chi Minh City, 70000, Vietnam
Phone: +84-899-933-866
Fax: +84-28-3827-3600
vietnam@dicentral.com
DANANG, VIETNAM
2 Quang Trung St., Hai Chau Dist., Da Nang City
Phone: +84-236-388-8001
vietnam@dicentral.com
TOKYO, JAPAN
5-13-1 Toranomon
Minato-ku, Tokyo, Japan
Phone: +81-3-4530-9832
Fax: +81-3-4530-9800
japan@dicentral.com
NOIDA, INDIA
Advant Navis Business Park
UNIT NO. A – 1107
ELEVENTH FLOOR , TOWER A
PLOT 7, SECTOR – 142 NOIDA, INDIA
Tel.: +91-1204242141
india@dicentral.com
Contact Us
(+84 899-933-866)
Customer Support
(+84 899-933-866) x 2support@dicentral.com
Employment
vn.hr@dicentral.com.vnSales
(+84 899-933-866)vietnam@dicentral.com
Investors & Corporate
vietnam@dicentral.com
GLOBAL HEADQUARTERS
Houston, TX 77058
Phone: +1 281-480-1121
Fax: +1 281-480-1181
sales@dicentral.com
WISCONSIN, USA
Glendale, WI 53217
Phone: +1 262-387-1140
Fax: +1 262-387-1150
technical_services@dicentral.com
HONG KONG, CHINA
30 Canton Road
Kowloon, Hong Kong
Telephone: +85-2-2961-4426
Fax: +85-2-3007-5249
hongkong@dicentral.com
TOKYO, JAPAN
5-13-1 Toranomon
Minato-ku, Tokyo, Japan
Phone: +81-3-4530-9832
Fax: +81-3-4530-9800
japan@dicentral.com
HO CHI MINH CITY, VIETNAM
Ho Chi Minh City, 70000, Vietnam
Phone: +84-899-933-866
Fax: +84-28-3827-3600
vietnam@dicentral.com
MUNICH, GERMANY
85737 Ismaning
Tel: +49-89-453040-0
Fax: +49-89-453040-22
info-germany@dicentral.com
MONTREAL, CANADA
Montreal, Quebec H1V3T2 Canada
Phone: +1 514-899-0003
Toll Free: +1 877-700-7223
Fax: +1 514-899-0111
ventes@dicentral.com
TORONTO, CANADA
Toronto, ON M9W 5Z8 Canada
Phone: +1 416-798-1022
lebiz.support@dicentral.ca
SHENZEN, CHINA
Block B, Lushan Building, Shenzhen, China
Phone: +86-755-8232-2386
Fax: +85-2-3007-5249
Website: www.dicentral.cn
china@dicentral.com
NOIDA, INDIA
Advant Navis Business Park
UNIT NO. A – 1107
ELEVENTH FLOOR , TOWER A
PLOT 7, SECTOR – 142 NOIDA, INDIA
Tel.: +91-1204242141
india@dicentral.com
DANANG, VIETNAM
2 Quang Trung St., Hai Chau Dist., Da Nang City
Phone: +84-236-388-8001
vietnam@dicentral.com
SUPPORT CONTACT AVAILABILITY 24/7 365 DAYS
| Severity | CRM Severity | Response Time Objective | Response Time |
|---|---|---|---|
| 1 | Critical business impact/service down: Business critical functionality is inoperable or critical interface has failed. Usually applies to a production environment and indicates an inability to access services resulting in a critical impact on operations. | Within 1 hour | 24/7 |
| 2 | Significant business impact: A service business feature or function of the service is severely restricted in its use or you are in jeopardy of missing business deadlines. | Within 2 business hours | 24/7 |
| 3 | Minor business impact: Indicates the service or functionality is usable and it is not a critical impact on operations. | Within 8 business hours | 24/7 |
| 4 | Minimal business impact: An inquiry or non-technical request. | Within 1 business day | 24/7 |
THOUSANDS OF COMMUNITY PARTNERS
Our Clients. Their Stories.
You want to run as efficiently as possible with as little resources as possible. We didn’t have the resources to hire an EDI specialist our IT staff. DiCentral has really been a great partner to enabled us to work with companies that may not have been able to work with in the past. Now that we’re able to after dropship through EDI.
– LeeAnn Taylor
Customer Relations Manager
Vibram USA, Inc.
